Book a room at the Parkhotel-Seeufer in Plön

Terms & Conditions

Dear Guests,
At our hotel, we believe that reservations should be based on mutual trust rather than legal complexities - this is the approach we value most!
If you have any questions or need assistance, we are always here to help.

Terms and Conditions

1. Scope

1.1 These terms and conditions apply to agreements for the temporary rental of hotel rooms for accommodation purposes, as well as all other related services and supplies provided by the hotel to the customer (referred to as the "Hotel Accommodation Agreement"). The term "Hotel Accommodation Agreement" includes and replaces the following terms: Accommodation, Guest Accommodation, Hotel, and Hotel Room Agreement.

1.2 The subletting or further renting of the assigned rooms, as well as their use for purposes other than accommodation, requires prior written consent from the hotel. Section 540 Paragraph 1 Sentence 2 of the German Civil Code (BGB) is waived unless the customer is a consumer.

1.3 The customer's general terms and conditions only apply if explicitly agreed upon in advance in written form.

2. Contract Formation, Contractual Partners, Statute of Limitations

2.1 The contract is established upon acceptance of the customer's request by the hotel. The hotel reserves the right to confirm room bookings in written form.

2.2 The contractual partners are the hotel and the customer. If a third party makes the booking on behalf of the customer, they will be jointly liable, alongside the customer, for all obligations under the hotel accommodation agreement, provided the hotel receives a corresponding declaration from the third party.

2.3 All claims against the hotel generally expire one year after the legal start date of the statute of limitations. Claims for damages expire after five years, regardless of awareness, unless they pertain to harm to life, body, health, or freedom. Such damage claims expire after ten years, regardless of awareness. The shortened limitation periods do not apply to claims arising from intentional or grossly negligent breaches of duty by the hotel.

3. Services, Prices, Payment, Offset

3.1 The hotel is obligated to provide the rooms booked by the customer and deliver the agreed services.

3.2 The customer is required to pay the agreed or applicable prices for the room rental and any additional services they utilize. This also applies to services and expenses incurred by the hotel on behalf of the customer. The agreed prices include the applicable statutory VAT. If the guest's stay exceeds 7 days, the hotel is entitled to issue interim invoices.

3.3 The hotel may condition its approval of the customer’s subsequent request to reduce the number of booked rooms, the hotel's services, or the length of stay, on an increase in the price for rooms and/or other services provided by the hotel.

3.4 Invoices issued by the hotel without a specified due date must be paid in full within seven days of receipt. The hotel may request immediate payment of outstanding claims at any time. In the event of late payment, the hotel reserves the right to charge a processing fee of €25 per reminder. The hotel retains the right to prove and claim higher damages.

3.5 Upon contract conclusion, the hotel is entitled to request an appropriate advance payment or security deposit, which may be provided through a credit card guarantee, down payment, or similar method. The amount and payment dates for the advance payment can be agreed upon in written form. Legal provisions regarding advance payments and security deposits for package travel arrangements remain unaffected.

3.6 In justified cases, such as a customer's payment default or an expansion of the contract scope, the hotel is entitled, even after the contract has been concluded and before the start of the stay, to request an additional advance payment or security deposit. This may include adjusting the deposit or prepayment to cover the full agreed amount.

3.7 Furthermore, at the beginning or during the stay, the hotel may require an appropriate advance payment or security deposit for outstanding or future claims under the contract, unless already provided under clauses 3.5 and/or 3.6.

3.8 The customer may only offset or settle a claim against the hotel if it is undisputed or legally binding.

3.9 If statutory VAT changes or if local charges affecting the service are introduced, modified, or abolished after the contract is concluded, the prices will be adjusted accordingly.

3.10 Price changes are excluded for three months following contract conclusion. After this period, price increases remain reserved.

4. Customer Cancellation (Withdrawal, Termination) / Non-Utilization of Hotel Services (No Show)

4.1 The customer’s cancellation of the contract requires written approval from the hotel. If no such approval is provided, the agreed price must still be paid, even if the customer does not use the booked services.

4.2 If the hotel and customer have agreed in writing on a deadline for a free cancellation, the customer may withdraw from the contract before this deadline without incurring payment or compensation claims from the hotel. The right of cancellation expires if the customer does not exercise it in writing by the agreed deadline.

4.3 If no written agreement has been made between the hotel and the customer regarding a cost-free cancellation deadline, the following cancellation fees apply:

  • Cancellation 12–8 weeks before arrival: 30% of the confirmed room price
  • Cancellation 8–4 weeks before arrival: 50% of the confirmed room price
  • Cancellation 4–2 weeks before arrival: 80% of the confirmed room price
  • Cancellation 1 week before and up to the arrival date: 90% of the confirmed room price

4.4 If the customer does not utilize the reserved room, the hotel will offset any revenue gained from re-letting the room, as well as any saved expenses. If the room is not rebooked, the hotel retains the right to claim the contractually agreed fee while applying a flat-rate deduction for saved expenses. In such cases, the customer is required to pay at least 90% of the contractual price for overnight stays, with or without breakfast. The customer reserves the right to provide proof that the claim has not arisen or is lower than stated.

5. Hotel's Right of Withdrawal

5.1 If the customer has been granted a contractual right to cancel free of charge within a specified period, the hotel retains the right to withdraw from the contract within this timeframe if there are competing requests for the booked rooms. In such cases, the hotel may inquire whether the customer wishes to waive their right to cancel. If the customer does not respond or refuses, the hotel is entitled to withdraw from the agreement.

5.2 If the customer fails to provide an agreed advance payment or security deposit in accordance with Section 3.5 and/or 3.6, even after a reasonable grace period set by the hotel has expired, the hotel also reserves the right to terminate the contract.

5.3 The hotel reserves the right to withdraw from the contract for objectively justified reasons, including but not limited to:

  • Force majeure or other circumstances beyond the hotel’s control that make contract fulfillment impossible.
  • Fraudulent or misleading booking of rooms or facilities, such as false representations of essential facts regarding the customer or the purpose of their stay.
  • Reasonable suspicion that the customer’s use of hotel services may disrupt operations, compromise safety, or harm the hotel’s public reputation—without being attributable to the hotel's own sphere of influence.
  • Illegal purpose or occasion for the stay.
  • Violation of Section 1.2, regarding subletting or repurposing rooms without prior written approval.

5.4 If the hotel rightfully withdraws from the contract, the customer is not entitled to compensation.

6. Room Provision, Handover & Return

6.1 The customer has no entitlement to a specific room unless explicitly agreed upon in writing.

6.2 Booked rooms are available to the customer from 15:00 on the agreed arrival date. There is no right to earlier access.

6.3 On the agreed departure date, rooms must be vacated by 11:00 at the latest. If the room is not vacated on time, the hotel may charge 100% of the full accommodation rate (list price) for extended use beyond the contractual period. This does not constitute a contractual claim by the customer. However, the customer retains the right to prove that the hotel incurred no financial loss or a significantly lower charge for the delayed departure.

7. Hotel Liability

7.1 The hotel is liable for its contractual obligations. Claims for damages by the customer are excluded, except in the following cases:

  • Damage resulting from injury to life, body, or health, where the hotel is responsible for the breach of duty.
  • Other damages arising from intentional or grossly negligent breaches of duty by the hotel.
  • Damages resulting from intentional or negligent breaches of essential contractual obligations.

A breach of duty by the hotel is equivalent to a breach by its legal representatives or agents. If disruptions or deficiencies in the hotel's services arise, the hotel will endeavor to resolve them upon notification or immediate complaint by the customer. The customer is obliged to take reasonable steps to rectify the disturbance and minimize potential damage.

7.2 The hotel is liable for items brought by the customer in accordance with statutory provisions. Liability is limited to one hundred times the room price, but not exceeding €3,500. For money, securities, and valuables, liability is limited to €800. However, these items may be stored in the hotel's safe up to a maximum value of €10,000, and the hotel recommends using this service.

7.3 If the customer is provided a parking space on the hotel premises, whether free of charge or for a fee, this does not constitute a safekeeping contract. The hotel assumes no liability for the loss or damage of vehicles parked or maneuvered on the hotel grounds, including their contents, except in cases of intentional misconduct or gross negligence. The exclusion of liability for damages follows the provisions of Section 7.1, sentences 2–4.

7.4 Messages, mail, and parcels addressed to guests are handled with care. The hotel assumes responsibility for delivery, safekeeping, and—upon request—forwarding items for a fee. The exclusion of liability for damages follows the provisions of Section 7.1, sentences 2–4.

8. Final Provisions

8.1 Amendments or additions to the contract, the acceptance of the request, or these General Terms and Conditions must be made in written form. Unilateral modifications or additions by the customer are invalid.

8.2 The place of performance and payment is the hotel’s location.

8.3 The exclusive place of jurisdiction, including for disputes related to checks and bills of exchange in commercial transactions, is the hotel’s registered office. If a contractual partner meets the requirements of Section 38, Paragraph 2 of the German Code of Civil Procedure (ZPO) and does not have a general jurisdiction within Germany, the jurisdiction shall also be the hotel’s registered office.

8.4 German law applies. The United Nations Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law provisions do not apply.

8.5 If any provisions of these General Terms and Conditions are or become invalid or void, the validity of the remaining provisions remains unaffected. In all other respects, the statutory regulations apply.